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Privacy

Our Privacy Policy

At Firstin.com.au & Smartescapes.com.au (First In International Marketing)  we are committed to protecting the privacy and security of any personally identifiable information (PII) you provide us. PII includes information that can be linked to a specific individual, such as name, address, phone number, or email address.

This privacy policy explains how First In International Marketing handles and protects your PII in accordance with commonly accepted privacy principles. This policy was last adjusted on 14th June 2006.

First In International Marketing reserves the right to modify or amend this policy at any time and for any reason. Any material changes to this privacy policy will be posted prior to their implementation. Questions regarding this policy should be emailed to privacy@firstin.com.au or sent via postal mail to: First In International Marketing, (Privacy Department), PO Box 557, Buderim Qld 4556 


What information we collect.

In an effort to keep our service as simple and easy as possible we record PII and other information that we reasonably require to do business with you. 

How we use your information.

First In International Marketing uses your PII only for the purpose of responding to and fulfilling your requests for our products and services. 

Who we share your information with.

First In International Marketing does not disclose any information about customer bookings or enquiries to anyone except the accommodation supplier.

How you control your information.
First In International Marketing believes that site visitors and customers should have control over the collection and use of their PII

How we protect your information.
To ensure the confidentiality of your PII First In International Marketing uses leading security technology and procedures that are regularly reviewed and updated.

What Information We Collect

In an effort to keep our service as simple and easy as possible we do not create, use or store profiles of our customers. We only record PII and other information that we reasonably require to do business with you. On all First In International Marketing pages that collect PII, we specifically describe what information is required in order to provide you with the product or service you request.

First In International Marketing collects PII when you:

  • Make a booking or enquiry
    Your full name, email address and phone number and interests are taken each time you make a booking with First In International Marketing. We will also collect credit card information, including card number, card type, card holder name and expiry date to pay for accommodation and products purchased through First In International Marketing.
  • Subscribe to our newsletter
    First In International Marketing collects email addresses from people who subscribe to the First In International Marketing newsletter by opting to be sent the newsletter at the time of making a booking, purchase or enquiry
  • Surveys, promotions and competition information
    Occasionally, First In International Marketing may offer site visitors or newsletter recipients an opportunity to participate in a survey, promotion or competition. PII collected by First In International Marketing when you participate in a survey, promotion or competition may include your full name, email address, telephone number, street address & interests.
  • Contact First In International Marketing
  • First In International Marketing collects PII such as your full name, email address and/or telephone number whenever you submit a query or suggestion, or request assistance with a booking. enquiry or purchase.

Other information we collect:

  • Statistical information
    When you visit the First In International Marketing websites we record general information about your visit for statistical purposes. These statistics do not contain any PII.
  • Cookies
    We may, from time to time, use "cookies" to store your preferences, record session information and collect information on how you visit and access our Web pages. We collect information on the Web pages visited by our customers in order to help us to continue improving our services.

    "Cookies" are pieces of information that our Web page transfers to your computer's hard disk for record-keeping purposes. Cookies can make the Web more useful by storing information about your preferences on a particular site. The use of cookies is an industry standard and many Web sites use them to provide useful features for you. Cookies in and of themselves do not personally identify you, only your computer.

How We Use Your Information

First In International Marketing uses your PII only for the purpose of responding to and fulfilling your requests for our products and services. Information collected on First In International Marketing websites may be used to:

  • Purchase First In International Marketing products or services
    Information collected when you purchase from First In International Marketing is used to charge your credit card and deliver your booking or purchase confirmation electronically. We may also contact you about your stay for customer service purposes or to make any changes or cancellations to your booking or purchase.
  • Display your details when you next book with us
    First In International Marketing will only display your details. This is done to reduce the information you need to type when you next make a booking. Your full name, email address, phone number, and interests are the only details remembered for next time.
  • Send newsletter email
    First In International Marketing will only send newsletters to people that have opted in to receive them. Our newsletters provide information about the latest deals available on the web site and occasionally offer incentives for completing surveys or participating in competitions or promotions.
  • Respond to your questions or suggestions
    We will use your email address and/or telephone number to contact you when you submit a question or suggestion.

Who We Share Your Information With

First In International Marketing does not disclose any information about customer bookings to anyone except in the following circumstances:

  • Accommodation or suppliers of advertised services
    First In International Marketing provides the name, telephone number and email address for each booking made to the relevant goods and services supplier. Our suppliers require this information for the enquiry & booking and if they need to contact you about it. Although First In International Marketing offers products and services from reputable suppliers, we have not placed specific limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the privacy policies of any supplier whom you purchase on First In International Marketing websites.
  • Legal obligations
    First In International Marketing may be required by law to disclose information provided by you to First In International Marketing for the purposes of obtaining products or services from First In International Marketing websites. First In International Marketing may also disclose information against someone who poses a threat to First In International Marketing's interests (such as customer fraud) or whose activities could cause harm to others.

How You Control and Access Your Information

First In International Marketing believes that site visitors and customers should have control over the collection and use of their PII. You have control and access to your information as follows:

  • Newsletter subscription and unsubscription
    If at anytime you would like to either change your email address with us or unsubscribe from our newsletter you can:
    1. Send us an email to info@firstin.com.au advising that you would like to unsubscribe or change your email address or contact the supplier direct. Be sure to include details of your old and new email addresses for changes and the supplier.
  • Booking or enquiry information
    If at anytime you would like to alter the PII you provided to First In International Marketing in your booking, please contact us.
  • General
    If at anytime you wish to enquire about any of your PII that is stored by First In International Marketing please contact us.

How We Protect Your Information

To ensure the confidentiality of your PII First In International Marketing uses leading security technology and procedures that are regularly reviewed and updated.

First In International Marketing has also obtained a digital certificate from Thawte Server CA (part of the VeriSign group), an industry leader in the protection and management of data transmission and storage.

Our systems are configured with industry standard data encryption and firewall technology. When you send PII to First In International Marketing over the Internet, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act). 
We collect information about you for 2 reasons: firstly, to process your reservation and second, to provide you with the best possible service.
We assume that in giving us your email address we have your consent to email you in the future until such time as you let us know otherwise.
We will give you the chance to refuse any marketing email from us or from another trader in the future. 

The type of information we will collect about you includes:
Your name
Address
Phone Number
Email Address
Location details
Credit Card Details 
We will never collect sensitive information about you without your explicit consent. 
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
If we intend to transfer your information outside the Australian Economic Area we will always obtain your consent first. 
We may use technology to track the patterns of behavior of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. 
If you have any questions/comments about privacy, you should contact us.

   
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